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Legal

Terms of Service

Last Updated: February 25, 2026

1. Acceptance of Terms

By creating an account or using Listo (“Service”), operated by Vertatec (“Company,” “we,” “us”), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Listo is a field service management platform that provides job scheduling, route optimization, client management, invoicing, quoting, time tracking, team management, and payment processing tools for service-based businesses.

3. Accounts & Eligibility

  • You must be at least 18 years old and able to form a binding contract.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Organization owners are responsible for the actions of all users they invite to their organization.
  • You agree to provide accurate and current information.

4. Subscription & Billing

a) Listo Pro Subscription

  • Listo Pro is available at $29.99/month and may include a free trial period.
  • Subscriptions auto-renew monthly unless cancelled before the end of the current billing period.
  • For iOS users, subscriptions are managed through your Apple ID via the App Store. Cancellation takes effect at the end of your billing period.
  • For web users, subscriptions are managed through Stripe. You may cancel or update your payment method via the billing portal in Settings.

b) Refunds

Subscription fees are non-refundable except as required by applicable law or at Company’s sole discretion.

5. Payment Processing Fees

a) Stripe Connect

  • Listo enables you to accept payments from your clients through Stripe Connect.
  • A platform fee of 1.5% per transaction (capped at $20.00 USD per transaction) is applied by Listo on all payments processed through the platform. This fee is in addition to Stripe's standard processing fees.
  • The platform fee is automatically deducted from your Stripe payouts.
  • By connecting your Stripe account through Listo, you acknowledge and agree to this fee structure.
  • Stripe’s own terms of service (stripe.com/legal) also apply to your use of payment processing.

b) Fee Changes

We reserve the right to modify fee structures with 30 days’ written notice via email to the organization owner’s registered email address.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service's infrastructure
  • Upload malicious code or content
  • Resell or redistribute access to the Service without authorization
  • Use the Service to send unsolicited communications to individuals who have not consented

7. Your Data

a) Ownership

You retain ownership of all data you input into Listo (client records, job details, invoices, etc.).

b) License

You grant Listo a limited license to process your data solely to provide and improve the Service.

c) Data Deletion

  • Organization owners may request deletion of all organization data through Settings. This action is irreversible.
  • Upon account termination, we will retain your data for 30 days, after which it will be permanently deleted unless legally required to retain it.

d) Backups

While we maintain reasonable backups, you are responsible for exporting and maintaining your own copies of critical business data.

8. Third-Party Integrations

  • Listo integrates with third-party services including Stripe and QuickBooks Online.
  • Your use of these integrations is subject to the respective third-party terms of service.
  • Listo is not responsible for the availability, accuracy, or functionality of third-party services.

9. SMS Communications

Program Name: Listo Account Notifications

  • Listo uses SMS messages to deliver one-time passcodes (OTP), security alerts, account verification codes, job and appointment updates, scheduling reminders, invoice notifications, billing alerts, and payment confirmations.
  • All SMS messages are transactional. Listo does not send marketing or promotional SMS messages through this program.
  • Consent to receive SMS messages is collected through an unchecked, optional checkbox during account registration and is not a condition of purchase or account creation.
  • Message frequency varies based on login and account activity.
  • Reply STOP to cancel SMS messages at any time.
  • Reply HELP for assistance or contact support@vertatec.com.
  • Message and data rates may apply.
  • We do not share or sell phone numbers for marketing purposes, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

10. Intellectual Property

  • The Service, including its design, code, features, and branding, is the property of Vertatec and is protected by applicable intellectual property laws.
  • These Terms do not grant you any rights to our trademarks, logos, or branding.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LISTO AND VERTATEC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Indemnification

You agree to indemnify and hold harmless Vertatec, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

14. Termination

  • You may terminate your account at any time by cancelling your subscription and contacting support@vertatec.com.
  • We may suspend or terminate your access if you violate these Terms, with or without notice.
  • Upon termination, your right to use the Service ceases immediately. Sections 7, 11, 12, and 13 survive termination.

15. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of Georgia, US, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Georgia, US.

17. Contact

For questions about these Terms:
Email: support@vertatec.com
Website: https://www.listo.works